Who we are

Jaime has been in the wireless telecommunications industry since 1984. During his 29+ year tenure at AT&T (now AT&T Mobility) and Cricket Wireless (an AT&T company), he has been a manager with responsibilities in branch operations, customer service and self-service systems such as interactive voice response systems (IVR), mobile apps and web – from ideation in the customer experience (Human Factors), through design, development, testing and deployment.

One of his most notable accomplishments is related to AT&T’s outreach to the Hispanic market, specifically in the customer self-service customization and improved customer experience solutions in IVRs and web solutions.
His bilingual skills and commitment to quality helped bridge the gap between English-speaking and Spanish-speaking customer experiences. In developing services and solutions to the Hispanic market, he implemented rigorous standards for written and spoken Spanish used in call centers. 

He also systematically improved the IVR audio production process through the utilization of translators, directing voice talent, and audio engineers best suited to the creation of the highest quality customer service systems. Most recently he lead a project that helped the AT&T Mobility IVR to win JD Powers rating amongst wireless carriers. Jaime also utilizes his attention to detail and command of language as an experienced translator of customer communication and legal documents, web sites, as well as highly technical documents and user manuals.

Spanish Accent
P.O. Box 1565
Goldenrod, FL 32733-1565